​@aravind.sundararajan Any insights here?

Any update? 

​@Kamakshi V or ​@aravind.sundararajan 

​@pradipta.chandra ​@mahendarsingh 

Hi ​@hmarrero,

I understand that you wish to categorize contacts as VIP customers. Please note that you can make use of contact fields to achieve the same. Navigate to admin > contact fields and create a dropdown by the name type,

You would be able to categorize the contacts using this dropdown field. Also your team can make use of https://developers.freshdesk.com/api/#update_contact to update the contacts using API. 

Please do let me know if you have any followup questions on the suggested solution. 

Thank you !!

Hi ​@hmarrero,

I understand that you wish to categorize contacts as VIP customers. Please note that you can make use of contact fields to achieve the same. Navigate to admin > contact fields and create a dropdown by the name type,

You would be able to categorize the contacts using this dropdown field. Also your team can make use of https://developers.freshdesk.com/api/#update_contact to update the contacts using API. 

Please do let me know if you have any followup questions on the suggested solution. 

Thank you !!

Thank you for the response.

The question is more to customize the icon. In addition to the VIP, as we support multiple companies, we want to have a dedicated logo on the profile to quickly identify and move the ticket to the correct group.

Is that possible?  

I don’t see this option in Freshservice