Hello @Vulejohn19, good day! I believe you would want to know if Freshdesk works with WhatsApp. Indeed, you can integrate your Freshdesk account with WhatsApp if you are in Garden and above plans. 

You can find more details about the integration here on how you can access it and steps to configuration. If you have any further queries, I’d suggest you write to support@freshdesk.com and we’d love to help you further. 

Have a good day!