All emails are being marked read in gmail after about a one second delay. I’m assuming freshdesk is checking it and doing this. Anyone know how to change this ?
Best answer by Daniel Söderlund
View originalEmails being marked read
+1
Userlevel 6
+11
Hi.
Could you please elaborate on this?
Sincerely,
+1
Hi,
Since adding freshdesk, my emails in gmail dont show up as unread. I have it set that all emails to my email address create a ticket in FD. Now I dont see them show up as unread. When I test it, I see they hit gmail as normal unread mail, but after half a second they turn unread. Without me doing anything
Userlevel 6
+11
Hi.
Thanks for clarifying.
It seems more like from Gmail side than from FreshDesk.
The rule or setup you may be using to forward emails in order to create ticket is likely the culprit to mark your emails as read.
Try double checking that, and even temporarily disable that rule in order to validate and test.
Regards,
+1
I didn’t find anything there in gmail rules, but I’ll look in to that again.
Userlevel 7
+13
Do you using forwarding from Gmail to Freshdesk or have you logged into Gmail account in Freshdesk ?
+1
Hi Daniel,
Logging into Gmail
Userlevel 7
+13
Hi Daniel,
Logging into Gmail
Then will Freshdesk mark the e-mail that comes in read as it reads in the e-mail as a ticket.
+1
Thank you.
+1
Then will Freshdesk mark the e-mail that comes in read as it reads in the e-mail as a ticket.
I can’t find how to undo the login and re-set it up like that. Can you tell me how or point me to a help article?
Userlevel 7
+13
Then will Freshdesk mark the e-mail that comes in read as it reads in the e-mail as a ticket.
I can’t find how to undo the login and re-set it up like that. Can you tell me how or point me to a help article?
You need to select use standard (freshdesk) and save.
After you have done that you need to setup forwarding from gmail to Freshservice
Example How to set up the forwarding rule in Freshdesk? : Freshdesk
+1
Thank you!
Userlevel 7
+13
Thank you!
Don’t forget to like subscribe and comment… ops wrong forum :)
+1
If I could, I would!
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.