Hi @stilsolutions, good day! I see you are facing issues with creating a new account. Can you share more information on how you are creating an account or if you are trying to create an account with a name that exists already? 

I’d suggest you share your details to support@freshdesk.com so that we can have this checked and also help you with the account creation :) 

Cheers, 

Keer, 

freshworks Community Team.