Hi.

Are you referring to the On-Call Management feature of FreshService? 

If so, you posted your inquiry in the FreshDesk forum, instead of FreshService.

Is the downloaded ics file 0 bytes size?

I have downloaded it and it contains data and is populated on my calendar client when imported.

Regards,

Export Settings: Double-check your on-call scheduling system's export settings. Make sure it includes all events for the desired timeframe and exports in the correct format (.ics) for Outlook.

Validate File: Open the .ics file in a text editor (like Notepad). You should see event details like titles, dates, and times. If it's empty, the export might be failing.

Importing to Outlook:

Open Outlook desktop app.

Go to "File" > "Open & Export" > "Import/Export" > "Import a file."

Choose "Calendar (.ics or .vcs file)" and browse to your downloaded .ics file.

Click "Finish" to import.