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Feedback Form

RobCrossHM
Skilled Expert
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Has anyone made use of the Feedback form (admin - Feedback Form)

This could be really useful for us, but seems like i’m going to have to learn HTML to get it working, which is a pain when the rest of the system is configurable.
 

I'm an experienced FreshDesk Admin, but I don't work for FreshWorks
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3 replies

mahendarsingh
Community Manager
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  • mahendarsinghCommunity Manager
  • Community Manager
  • 97 replies
  • October 3, 2024

Hi Rob,

I hope you are doing well :)

I understand that you facing issues in setting up feedback form. Please note that coding knowledge is not required as you edit the details in the form the code gets updated automatically and just add this code under admin > channel > portal > customize > pages

 

Feel free to respond to this thread for any queries :)

Thank you

Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
RobCrossHM
Skilled Expert
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  • RobCrossHM
  • Author
  • Skilled Expert
  • 98 replies
  • October 3, 2024

@mahendarsingh 

The html coding is required if we want to add any extra fields to the form though - we can’t configure it in the system?

I'm an experienced FreshDesk Admin, but I don't work for FreshWorks
mahendarsingh
Community Manager
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  • mahendarsinghCommunity Manager
  • Community Manager
  • 97 replies
  • October 4, 2024

@RobCrossHM Thanks for writing back. I’m afraid there are no much customization which can be done on feedback form. However I will have this request recorded as a feature request on our side. 

Mahendar, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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