Hi Rob,

I hope you are doing well :)

I understand that you facing issues in setting up feedback form. Please note that coding knowledge is not required as you edit the details in the form the code gets updated automatically and just add this code under admin > channel > portal > customize > pages

Feel free to respond to this thread for any queries :)

Thank you

@mahendarsingh 

The html coding is required if we want to add any extra fields to the form though - we can’t configure it in the system?

@RobCrossHM Thanks for writing back. I’m afraid there are no much customization which can be done on feedback form. However I will have this request recorded as a feature request on our side. 

​@mahendarsingh sorry for coming back to an old post.

Not sure if i described this very well.

The system has some really good functionality to create a widget, but think the widget can be too hidden away on the website.  What I’m trying to achieve is to replace the traditional ‘contact us form’ that many organisations have on their website with a FreshDesk form.  The Fresh Feedback form would be perfect, but I need to customise it.  By default it throws all of the fields on whereas for the webiste, I’d want to build a streamlined version.