Hello everyone, 

I have been Admin for our companies Freshdesk services for about two years.  In that time we have onboarded almost all of our teams into Freshdesk.  Every group has a different set of needs, which means we have a lot of Automations, Ticket Templates, Custom Fields, Canned Responses and more.  

I was hoping to hear some of your tips and tricks that you have picked up over your time in Freshdesk.  You know that one thing that just made your live that much easier…  

Bonus points if it has to do with keeping track of everything going on. 

Thanks in advance!