Freshdesk Analytics

Hello @amithavh,

Greetings!

I understand that you are interested in creating a report in a line chart format that displays all the Open, Resolved/Closed, and Unresolved tickets in your account. I recommend using the curated report called Helpdesk Ticket Volume, which contains all the necessary data to accomplish this.

 For your convenience, I have included a sample video grab that you can refer to at the following link: https://www.loom.com/share/e2dbb5b21d0c4683aa422bd3c632a976?sid=af0eea4c-b891-47e5-bda6-f7ce1319d104. 

Additionally, you can find more information about this report in the article located at https://support.freshdesk.com/en/support/solutions/articles/240745-helpdesk-ticket-volume-report. 

If you require additional filters to be added based on your specific needs, please feel free to do so. 

If you have any questions or concerns, please do not hesitate to reach out to me, and I will be happy to assist you.

Happy Freshdesking!