@DavidSelfless If you are looking for ways to manage your retail returns with Freshdesk, we would be able to suggest you with any implementation or workaround with Freshdesk if you would be able to explain/elaborate your use case and the business scenario. 

You can also feel free to write down the same to support@freshdesk.com, and our support representatives should be able to help you with suggestions.

Best!

Aldrin,
Freshdesk Community Team!