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Freshdesk export Forum attachments

  • September 30, 2024
  • 3 replies
  • 44 views

ShaunMetrics
Skilled Expert
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Is it possible to export the attachments from Freshdesk Forums?

Best answer by Yusuf Ahmed

Hi @ShaunMetrics,

 

Greetings from Freshworks community. Yes, it is possible to export attachments from Freshdesk Forums. You can simply click on the attachment added by the user, and it will download the file. However, please note that you'll need to export the attachments one by one.

If you have any more questions or need further assistance, feel free to reach out!

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3 replies

Kamakshi V
Community Manager
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  • Community Manager
  • 288 replies
  • October 1, 2024

Hello @ShaunMetrics !

 

Tagging @Yusuf Ahmed @hemanth.ramya to help here!


Yusuf Ahmed
Community Manager
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  • Community Manager
  • 123 replies
  • Answer
  • October 1, 2024

Hi @ShaunMetrics,

 

Greetings from Freshworks community. Yes, it is possible to export attachments from Freshdesk Forums. You can simply click on the attachment added by the user, and it will download the file. However, please note that you'll need to export the attachments one by one.

If you have any more questions or need further assistance, feel free to reach out!


ShaunMetrics
Skilled Expert
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  • Author
  • Skilled Expert
  • 10 replies
  • October 1, 2024

@Yusuf Ahmed Thanks for the info, but that’s not exporting - that’s downloading.

Is it possible to export all attachments from Freshdesk Forums without downloading them one-by-one? Similar to Freshdesk’s export data feature. I am migrating the Forums data to another platform, and need the attachments from the posts.


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