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We are a small team inside a non profit organization and want to use FreshDesk to manage incoming requests for our IT. Users use their private email addresses for this purpose and we do not want to pre-register users in FreshDesk.

At the moment, FreshDesk only allows tickets to be created from “known Contacts” via email. Is there a way that tickets can be created from unknown contacts when an email is sent to our support email address?

Many thanks for your help.

Hi.

That should not be the case.

I'd suggest to check this:

https://support.freshdesk.com/en/support/solutions/articles/235777-why-are-emails-not-converted-as-tickets-

 

Or, submit a support case in order to get assistance.

 

Hope this helps.

 

Regards,

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