FreshDesk Portal - Access API from Template

  • 27 March 2024
  • 1 reply

Is there anyway to access the article API from the FreshDesk portal template?

I see there seems to be a way to do this in Freshservice using renderFromApi is there someway to do the same in FreshDesk?

Alternatively is there a way to get a list of articles via IDs in the template?

1 reply

Userlevel 1
Badge +4

Greetings @Dandan. Thanks for contacting the Freshworks community. Unfortunately, there are no comparable methods to obtain the article ID using renderFromapi. Nevertheless, developing a custom application by scripting with Freshdesk APIs is feasible. Here's the API documentation for solution articles that provides the GET call, which you can use to retrieve the article ID list in the script.

I hope this helps. Kindly drop a message here for further queries.