Freshdesk is unusable for me too at the moment.. seems like an outage. When I finally get it in, it has lost all my settings and views.

Hi Meppy/ Wayne, 

I suggest that for any service outages or disruption, you may check https://updates.freshdesk.com/ to check whether problem is internal or within freshworks.

I did that, also raised a ticket which hasn’t been responded to. But Downdetector showed a huge spike in reports of it being down at that time… so either they didn’t update their services page or there was something going on and they didn’t realise.

Hi @Wayne1 

Greetings from the freshworks community!

We had a downtime yesterday inside the agent portal of Freshdesk, which was now resolved. Status page for your reference - https://updates.freshdesk.com/incident/266643

Please do have this checked and let us know if you are facing any further issues. We'd be glad to help :)