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Team is trying to setup SSO with Frontegg authenticator.  Frontegg explains we are being blocked by Freshdesk for some reason… has anyone experienced this and have some troubleshooting steps?  I have reached out to support in the meantime. 

Hi @mikepro,

Greetings from Freshworks Community!

I see you're having trouble with the SSO setup. Could you please share a screenshot of the error you're seeing? This will help us understand the issue better.

 

Cheers,
Sneha.

When I configure the link (SAML configuration) between freshdesk and Frontegg and I try to log in, Frontegg is saying that the SAML configuration could not be found

 

 

Hi @mikepro , Please check your DM.

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