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Hi,

I start with brand-new work and

My agents are accustomed to placing some significant tickets in folders for storage. As with mailboxes, they can thus add and remove folders. How is that possible with freshwork?

Thanks

 They can make use of filter to create a ticket view which can act like a store of tickets. Hope this helps and also adding the detail of this as an article.

https://support.freshdesk.com/en/support/solutions/articles/37559-working-with-the-ticket-list-view

Hi @masterygamer 

 

Greetings from Freshworks Community! 

 

In regards to your query, agents can filter out tickets in the list view based on the Requirement and save the view for later use.

 

You can learn more about filtering tickets and saving it in this solution article: https://support.freshdesk.com/en/support/solutions/articles/37559-working-with-the-ticket-list-view 

 

I hope this helps.

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