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How do I associate multiple clients with one ticket after it has already been created?

  • 17 April 2024
  • 1 reply
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Hi Community,

One member on  the client team created a ticket in FreshDesk a week ago.  Another client team member wants visibility to the ticket.  Can two client members be able to log in an see the same ticket?

 

Best,

Forelindy

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Best answer by eeha0120 18 April 2024, 22:09

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eeha0120
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Hi.

Yes. You need to grant the second user the permission to see all tickets from his company.

You may check here:

https://support.freshdesk.com/en/support/solutions/folders/272633#:~:text=Please%20click%20on%20the%20'Edit,all%20tickets%20from%20that%20company.

 

Regards,

Elvis Henriquez

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