Hi @JamesF,

Greetings!

Yes, CC can be added to the ticket post the ticket creation via Automation. You can create a rule from Admin > Automations > Ticket Creation.

Conditions: If this is going to be applied for all tickets, add a generic condition that matches all the tickets.

Hope this helps.

Cheers,
Sneha.

What condition do you select so that it does it for all tickets that are created?

nvm… I think I set the type and just select all the options… this might work. Thank you

Nope, scratch that. This approach does not work. 

Hi @JamesF,

You can go with Priority condition.
 

You can also use this option to include a specific email as BCC for all the replies. This is from Admin > Email > Advanced Settings > 
 

Let me know how it goes.

This approach only lets you add a particular email address. 

We need the ability to add any email address to be cc’ed on a ticket at any time.

Thank you though!

Hi @JamesF 

I am afraid that we do not have an option to add random CC to the emails without sending the reply. Automations and Configure BCC are for if you are going to use a standard email across all tickets.