Hi, I have about 40 agents on our Freshdesk system.
We have about 120 different Companies for which we answer tickets for.
Can I limit access to certain customers for specific agents? The only way I can see this can be done is by creating 120 groups.
Thanks. Jon
Greetings
I understand your request to limit agent access to tickets based on companies. Unfortunately, at this time, access can only be restricted based on groups. We can create groups and restrict access accordingly, as you have mentioned. Thank you for your feedback, I will pass it on to the team to take it up for a feature request.
Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.