Hi.

You may follow either of these:

Users are complaining that they are required to enter Captcha each time they start a Forum topic/ creating a ticket. How to have this disabled? : Freshdesk

How can I eliminate spam tickets from being created through my support portal? : Freshdesk

Hope this helps.

Regards,

Hi @Presto,

Greetings from Freshworks community. A workaround for this. Scroll to the bottom of the captcha, click on the refresh button within the captcha screen. This will bring the captcha screen back to original size. Please let us know if you were able to disable captcha as per suggestions from Elvis and if you require any further assistance feel free to get back to us.

Regards,

Yusuf Ahmed

Hi Yousuf,
In regards to the following issue-  Is that the same solution for the FreshService as well? If not, please write the solution for FreshService.
Thank you.

Users are complaining that they are required to enter Captcha each time they start a creating a ticket. How to have this disabled?
Answer to this was -
Mandating the users to enter a Captcha before creating a Forum topic has been put in place to deflect spam users from your account. However, if you wish to turn it off, you could have this done under Admin > Channels > Portals > Settings.

Hi @Deen,

With regards to Freshservice, I’ll create a support Ticket on your behalf and loop in Freshservice team to assist you with disabling captcha. 

Regards,

Yusuf Ahmed