As a small business offering mold removal services in Florida, we needed a way to manage customer inquiries more efficiently — especially when dealing with urgent issues like black mold in basements or HVAC systems.

Implementing Freshdesk made a noticeable difference in how we handle service requests at Tallahassee Mold Care. Our team can now track, assign, and respond to inquiries faster, even during peak hurricane season when requests spike.

We integrated email support, created canned responses for common questions, and used automation to prioritize urgent jobs. It helped us boost customer satisfaction and stay organized without needing a full IT department.

Is anyone else using Freshdesk or other Freshworks tools for local service businesses? I’d love to hear your workflow or tips!