I get a request from our agent to have a column with only the #INC number.
Is this possiblke in any way?
Solved
How to create a column with only ticket number
Best answer by Chmiel
I am not an expert with Freshdesk, but in Freshservice (maybe the process is similar), In a roundabout way you can:
- Create a custom ticket field “Ticket Number”, hide it from Requesters (option in field manager) and agents (option in business rules for forms).
- Create an automation which fills in the field when the ticket is created or ticket type is changed. You can fill it with Ticket Numbr (SR-1234) or ticket numeric ID (1234)
- show this new field in the queue view
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