Hello @depaola 

Thank you for reaching out! We will have someone from the customer support team to resolve your query.

Hi @depaola ,

Article Voting can be disabled via Portal customization.

Request to follow the below steps

Clone the LIVE theme and create a new theme

Step 1:

1. Add the following jQuery ref link to the Layout - Head Page (Admin->Portals->Customize portal-> Pages→Layout → Head)

        <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.1/jquery.min.js"></script>

Step 2:

1. Go to Solutions → Article View
2. Remove the code snip -  {{article | article_voting }}.
3. Click Save and Publish → Bulk publish

Apply the theme as LIVE. 

That’s it. The articles voting will be hidden

Cheers

Hi @vinothkumar.manoharan 

I have only /portals//themes//customise/pages/customCss option in my access.

Could you please clarify how do i activate other options on Portal Customization, such as, Layout/Head and Article View?

@depaola

Since you are on the Garden plan you wont have the Portal Customization feature, such as, Layout/Head and Article View.

Please use the below in the CSS to hide the article feedback:

.row.align-items-center.justify-content-center.fw-feedback-wrapper {
  display: none;
}

Sreejith | CX Solution Expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

Hi Sreejith,

Sorry for my response delay, but these instructions worked fine for hiding article feedback.

Thank you very much!