How to hide a dependent field

  • 22 November 2023
  • 1 reply
  • 35 views

Userlevel 1
Badge +2

Hello,

 

   I’m in the process of trying to update our main categories, and I was curious if anyone had done this before and if they were able to hide/disable certain dependent fields. We want to keep these fields (as opposed to deleting them) for reporting purposes.

   I have reviewed the apps below; however, none of them meet the requirements of what we’re trying to accomplish:

  • set ticket field options.
  • disable fields.
  • hide fields.

Thanks,


1 reply

Userlevel 6
Badge +11

Hi.

Yes, you may use Dynamic forms, which are available only for Pro and Enterprise Plans.

 

Please check the following KBs:

How can I create dynamic forms and have different fields based on the different values? : Freshdesk

Creating dynamic sections : Freshdesk

 

Hope this helps.

 

Regards,

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