Hi.

You could use API calls to do that.

As a matter of fact, that is what Freshworks says about importing tickets (besides of using that third party tool):

Moving Historical Helpdesk Data to Freshdesk Shouldn’t be a Nightmare - Freshdesk Blogs (freshworks.com)

Regards,

Hi @AkaCarioca 
Depending on your source, you can look for an integration with Freshdesk to directly import tickets from your old platform. If you or someone on your team has coding knowledge, using an API is another option.

However, you might find it beneficial to use a paid third-party tool like Help Desk Migration. This tool automates the transfer of your entire ticket history and allows you to customize the migration to suit your business needs. You can transfer groups, agents, companies, contacts, tickets, categories, folders, and articles. Additionally, you can:

1. Create missing agent profiles and groups
2. Assign a default agent for inactive or deleted agents
3. Migrate inline images as attachments
4. Add tags to migrated tickets
5. Prioritize moving newer tickets first
6. Preserve all data relationships between tickets, agents, groups, contacts, and companies.

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You're right — unlike contacts and companies, Freshdesk doesn’t currently offer a native or declarative way to import tickets directly through the UI or a bulk import feature.

However, there are a couple of alternative options you might consider:

Freshdesk API:
You can use the Freshdesk Tickets API to programmatically create or import tickets. It allows full control and is suitable if you’re comfortable with scripting or can get developer support.

Third-Party Marketplace Apps:
As you mentioned, there are paid apps available in the Freshdesk Marketplace that handle ticket imports. While not free, they can save time and effort if you're dealing with a large volume.

Custom Scripts with CSV:
If you have ticket data in CSV format, you could write a simple script (using Python, for example) to read the file and send the data via the API. This gives you a tailored solution without ongoing app costs.

Unfortunately, until Freshdesk adds a built-in ticket import feature, these are the most reliable paths forward.

If you're managing customer support for an eCommerce site like harwage.pk or tracking orders related to products like the tunic dress, using the API or a custom script can help you keep everything organized.

Let me know if you’d like a sample script or help getting started with the API!