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Hello there,
Is the any way to integrate the AWS codepipline with Freshworks? The agenda of doing this is, if the pipeline fails the ticket should be created  in Freshworks.

Kind Regards
Deepak

Hi ​@Deepak_Rao ,

 

Greetings from Freshworks community. If you're able to trigger an API request from AWS CodePipeline, you can use the Freshdesk API to create a ticket when the pipeline fails. Please refer to the following documentation for the ticket creation endpoint and required parameters:
 https://developers.freshdesk.com/api/#create_ticket

I hope this helps, feel free to reach out to us anytime at Support@Freshdesk.com if you require any further assistance. 

Hello there,
Is the any way to integrate the AWS codepipline with Freshworks? The agenda of doing this is, if the pipeline fails the ticket should be created  in Freshworks.

Kind Regards
Deepak

Yes, you can. Use EventBridge to capture CodePipeline failure events, trigger a Lambda function, and have that Lambda call the Freshworks API to create a ticket with the pipeline failure details.

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