Is it possible to add multiple Companies to one ticket?
Userlevel 6
+11
Hi.
No, it is not.
One contact can belong to multiple companies, but a ticket must belong to a single company.
Just wondering:
You posted on FreshDesk forum, but tagged your inquiry as FreshService, but are using the term Company which can be FreshDesk or FreshService MSP mode.
And also curious: Could you elaborate the use case?
Regards,
We are an ISP and need to put multiple company to a ticket when something si wrong. Can create multiple tickets and connect them, but that will be much more job.
Userlevel 6
+11
Hi.
I understand. That’s quite a good use case.
I guess that would change a lot how the product is designed, but I’d suggest to submit it as an Idea (in case it does not already exist) and share the link to vote on it.
Freshworks Ideas | Freshworks Community
Regards,
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