Some templates are used periodically so they do not need to be visible until certain times of the year. Is there a way we can archive ones we don’t currently need? We don’t want to have to delete them only to have to recreate them again later.
Is there a way to archive form templates?
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Best answer by Sujitha Dhanaseelan
Greetings
I understand your request to archive the ticket template, but it is currently not possible to do so. As a workaround, you can create a dummy group and assign those ticket templates to it, allowing them to remain on the help desk without being visible to all users.
Here’s a screenshot for your reference:
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I hope this helps. Feel free to let me know if you have any questions.
Thank you.
Sujitha Dhanaseelan.
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