How to let Clients change ticket statuses themselves? We want clients to move their own tickets (or those from within their company) from and to certain (or all) ticket statuses.
I would’ve thought that changing the status ticket field to can edit for customers would do the trick.
But alas, logged in as a Customer I can not control the ticket status (see below)
Hi.
Could you elaborate a Use Case for the scenario of customers/clients/requesters modifying ticket status themselves? That could really mess up your ITSM.
But, a suggestion could be creating a Custom field with the statuses, showing that to customer, and when customer changes that, then a workflow would take that input and update the real Status field.
Regards,
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