Recipients are not receiving an email notification for private notes despite their email being included in the Notify to: field. Notification settings are set to on too.
Not receiving email notifications for private notes
Userlevel 1
+1
Hi
Welcome to Freshworks community! We will need a few more details to troubleshoot this on our end. To create a support ticket can you please DM your contact details to me so we can reach out to you via email?
Cheers,
Kajal, Freshworks Community
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