On Ticket create workflow/automation can we send agent details
Scenario : System A creating ticket in FreshDesk through API, We have On Creation automation in this we have to send back Agent details ID and Name through webhook in automation.
Is this possible ?
Greetings
I understand that you would like to send the agent details through a webhook, which can be achieved through automations. You can utilize the placeholders and initiate a webhook as demonstrated below.
Here are a few articles that might help you fetch your API key and use placeholders.
https://support.freshdesk.com/support/solutions/articles/215517
https://support.freshdesk.com/support/solutions/articles/52630
I hope this helps. Feel free to drop a message here or email us at support@freshdesk.com for further queries.
Thank you.
Sujitha Dhanaseelan.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.