Hello,
we receive a lot of tickets from sources like Azure or applications with no reply addresses. These sources do not expect replies on the send mails and some times the mails bounc e between these systems and open unnecessary tickets.
I managed to create an automation to prevent the reply on ticket creation via “Skip new ticket email notifications” but how can you do that on ticket resolve / closure ?
In OTRS for example you can add a loop tag to the ticket and will not send out any mails.
Question
Prevent auto reply on ticket resolution and closure
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