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Hi.

Freshworks user (not admin).

Is there a way that the search bar can handle substrings?

Example - I have a ticket which lists the PC name WSTECBASE-01
(not a real PC name - just a mangled example)

 

If I search for WSTECBASE-01, then my ticket shows up.
If I search for TECBASE, then nothing shows up.

Is there some voodoo I can work to make the search function work more effectively?

Hi.

That’s an Enhancement Request, which I think already exists here:

Freshworks Ideas | Freshworks Community

If it does not, you could create it, and ensure to share the link to the Idea in order we could vote for it.

 

Regards,

Thanks - hopefully I’ve done this correctly! :)

 

 

Thanks for sharing.

Already voted!

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