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Seeking Recommendations for a Permanent Test Environment in Freshdesk

Our team is in the process of setting up Freshdesk, and we’re looking for the best way to maintain a permanent test environment, as an alternative to the Sandbox feature. While the Sandbox is useful, it is designed for temporary use, and we need a test environment that can remain active indefinitely.

Key requirements for this test environment include:

  1. The ability to create and test dummy tickets without losing data.
  2. Seamless integration with external tools and systems to mirror real-life scenarios.
  3. Isolation from the live environment to avoid any unintended impact on live operations.

We would love to hear from other Freshdesk users who have implemented a permanent test environment. What solutions or strategies have worked well for you? Are there specific configurations, workflows, or tools you would recommend for this purpose?

Thank you in advance for your input and suggestions!

I’ve just accepted that there isn’t a solution for this, I’d love a sandbox, but the enterprise plan is too expensive.  

 

Same as ​@BLaRue1443 , I'd like to hear what others have done.
 

For a permanent test environment in Freshdesk, you can create a dedicated Freshdesk account or set up a separate ticketing pipeline to isolate test data from live operations. Using third-party tools like Zapier or Integromat for automation and API-based integrations can help simulate real-world scenarios while maintaining smooth functionality. Customize workflows with automation, triggers, and actions to closely mirror your live environment. Additionally, regular backups of the test environment are essential to ensure data isn't lost. This strategy allows for seamless testing without impacting live operations, maintaining a consistent, isolated space for ongoing testing.

​@rookiesideloader is this something you’ve actually achieved in FreshDesk?

 

I’m not sure what you mean when you say backups of test environments should be taken?  There isn’t any functionality in Fresh to take manual backups

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