Can someone help out with setting the TXT in Cloudflare dns? This is how I did it and freshdesk is not recognizing it. I have followed all the FAQ and I’m still having problem with it.
So under name I put the : fdkey.sudomain.freshdesk.com Under Content i put the fdkey
Did I do it right? Cuz I’ve flip it all kind of variation and freshdesk is still not able to verify it.
I’ve tried this variation: So under name I put the : fdkey Under Content i put the fdkey.sudomain.freshdesk.com
Please help?
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No one has done this in the past with the cloudflare?
Hi @ledude1, I hope you are doing well.
I have elaborated the steps to add CNAME, TXT records in cludfar below. Can you try this and see if that does the trick?
Type - CNAME
Name - support (or add any name that you’d want to add. For example, if your domain is ex.com, if you add the name as support, your support URL would be support.ex.com)
Target - Your Freshdesk URL
TTL - Automatic
Click on the "Cloud" Icon under the status and change it to that of the grey one, so that it bypasses the proxy or any restrictions set up in Cloudflare.
Type - TXT
Name - fdkey.<what you’ve added as name in CNAME record> In this case, it would be fdkey.support
Value - Copy the value from Freshdesk
TTL - Automatic
Can you configure both the records in your DNS and add your URL in the Portal settings and see if that works?
After publishing the records, you can do a quick CNAME lookup using this link:
If the records are published successfully, when you enter your custom URL and click on CNAME lookup, your Freshdesk URL should be returned in the canonical name.
If you need any further help, I’d suggest you write ti support.freshdesk.com and our support buddies would jump right in to help you further.
