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I’m wondering if there is functionality to implement a to-do list across a group that is not related to a specific ticket? Currently there is a to do on My Dashboard. Is there a widget or app available to implement one across a group dashboard?

Good day, @scottalvarado :) 

 

I would suggest you try this marketplace app - Steps https://www.freshworks.com/apps/freshdesk/steps/  as it allows you to share task lists and work collaboratively. You can add this in a jiffy under Admin → Apps → Get more apps → Steps. 

If you need any help with the integration, feel free to write to support@freshdesk.com and our support buddies would be glad to assist you. 

 

Cheers, 

Keer, 

Freshworks Community Team.  

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