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Hi!
How long is the free subscription valid for?
From agent 11, how much does each additional account cost?

Hi @flamarques 

Greetings from Freshdesk community!

The free plan is forever free. But it comes with limited features and functionalities. However, to add more than 10 agents, you would have to pay of upgrade and the cost can be viewed by navigating to Admin>Account>Plans and Billings. For more information on plans and pricing, please refer to this page-
https://freshdesk.com/pricing


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