Hello fellow FreshDesk admins, 

We have typically 15 agents give or take using throughout each Monday through Friday, two on the weekends, with 48 ticket groups.  

Our emails come from a variety of sources: 

existing clients

customers of our existing clients

potential clients 

clients in the setup process 

We have had very helpful calls with the reps at FreshDesk; however, feel that someone using it irl for a configuration similar to ours might have great tips for us! 

If you see this message and think you could help, please reach out to me here or DM me on LinkedIn. 

Thanks in advance! 

Niamh