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Hello,
 
For Freshdesk, we are trying to configure different portals for each own language (spanish, english, french and italian).
 
We were following the steps indicated here:
 
 

 

We import the modified yml file but no changes are made on the portal.

The main appearence on the portal is translated but not the ticket fields.
 
 
I attach you the fr.yml file with the translations we made (it’s the same result for the rest of the languages)
 
 
Anyone with the same problem?
 
 
 
Thanks and kind regards

Hello @Cristina Roldan, I am sorry for not being able to get back to you sooner. 

 

Can you confirm if you added translations for the ticket fields as well? If so, it ideally should reflect: 

 

Can you check the file once as I see no file has been attached here. 

 

In case if this is right and you are still facing the issue, I’d suggest you to write to support@freshdesk.com so that we can help you further. 

 

Thank you, 

Keer, 

Freshdesk Community Team

check other portals..

 

 

 

www.marriagecounselingsanantonio.com

 

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