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I need to update a custom field thru automation, any articles you can point me to.

Also need to trigger an automation when that custom field is updated.

 

Thanks

Hi.

These should be your start points:

Creating a new automation rule to run on ticket updates : Freshdesk

When and how to use the triggers for Automations : Freshdesk

 

Then, you may go further with the FAQ:

Automations and Triggers : Freshdesk

And Automations Help Home:

Automations : Freshdesk

 

 

Hope this helps.

 


Regards,

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