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Hi,

I’m looking to use the (native) “Vendor” list in use in the Contracts / Software module as a dropdown list in the Ticket module, but it’s not displayed as a dropdown option. This seems higly unlogical, as you have to create shadow administration of your Vendors.

Use case: 
We have added 2 fields to Tickets:

  • External supplier involved?
  • External ticket number

We want to use a Dropdown field to be able to pick external suppliers in case these are involved in coming to a solution.

Hi @alyssia.correa and @Kamakshi V 

Hope you are doing great.

This post was submitted under FreshDesk, but it is for FreshService. Would you mind please moving it accordingly?

Regards,

Hi @dasselbergs 

This sounds like a great enhancement for the product.

I’d suggest to submit it as such here: Freshworks Ideas | Freshworks Community

Please ensure to share the link to the idea in order we could vote for it.

 

On the other hand, once moved to the proper forum, let’s wait if other users can come with a workaround, but I’d suggest to submit a Support ticket as well.

 

Regards,

Hi @alyssia.correa and @Kamakshi V 

Hope you are doing great.

This post was submitted under FreshDesk, but it is for FreshService. Would you mind please moving it accordingly?

Regards,

Yes, please do! My bad :)

Hello @dasselbergs this definitely would be a great feature to add. All it would take is adding the vendor data as a data source to a drop-down field, like we already have for locations, users, assets, etc. Since we have the ability to use a custom object as a data source for a drop-down field, you could write a small utility that uses the Freshservice API to get all your vendor data, and write it to a custom object, with each record being a single vendor. Then you could access this data in your drop down field. When you add another vendor, you will need to update your custom object. Not simple but might work while we wait for the product team to invest in adding data sources. Just an idea but best of luck!

https://api.freshservice.com/v2/#vendor_attributes

https://api.freshservice.com/v2/#custom_objects

Thats true.

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