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The question I provided is a potential question that could be asked on the sub forum "Freshdesk" within the Freshworks community. It is asking for advice on how to best optimize ticket management in Freshdesk, which is a customer service software. The question is aimed at getting insights on the most effective ways to handle customer inquiries, issues, and requests through Freshdesk.

By asking this question, community members who have experience with Freshdesk can share their tips and tricks for managing tickets efficiently and effectively. This can be beneficial for anyone who is new to using Freshdesk or looking to improve their current ticket management process.
 

Help desk reporting is the process of condensing and presenting customer support data in an easy-to-understand manner using tables, charts, and graphs. Key support metrics are summarized in help desk reports as actionable insights that can guide and optimize future support strategies. 

With in-depth help desk reports, support teams can get a deeper understanding of both past and current ticket data and metrics.

You can check - https://www.freshworks.com/freshdesk/helpdesk-management/helpdesk-best-practices-blog/

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