Hello there,
I am facing an issue currently related to attachments download for a mail. So when I download an attachment for a mail via gmail, attachments are getting downloaded properly, but when I access the same via Freshdesk, attachments size is being shown as zero bytes, and is inaccessible, and when I download & try to open the attachment, an error comes while opening the pdf
To resolve the issue of inaccessible attachments in Freshdesk, try clearing your browser cache, checking the attachment format, and re-uploading the file. Ensure your user permissions are correct and test in incognito mode. If the problem persists, contact Freshdesk support for assistance.
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