A user is having trouble connecting to the company VPN while working remotely.
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Resolution Steps:
- Check if the VPN server is up and running or if there is a known outage.
- Guide the user to verify their internet connection and restart the VPN client.
- Ask the user to update their VPN software, if applicable.
- If needed, provide instructions for troubleshooting or resetting network settings.
- If the issue persists, escalate to the network team.
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