A user is having trouble connecting to the company VPN while working remotely.
Question
Unable to Connect to VPN
Resolution Steps:
- Check if the VPN server is up and running or if there is a known outage.
- Guide the user to verify their internet connection and restart the VPN client.
- Ask the user to update their VPN software, if applicable.
- If needed, provide instructions for troubleshooting or resetting network settings.
- If the issue persists, escalate to the network team.
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login with LinkedInor use your username
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.