Hi All,
When we publish knowledge base articles through the portal, they currently display a timeline indicating when they were created on the customer portal's knowledge base. Is there any way to disable this timeline so that it does not appear on the published articles? We would prefer that only the content is shown without any indication of when it was posted or modified.
Thank you.
Greetings
While there is no direct option to hide or remove the created or modified time, you can remove them via portal customization, which is available from the Pro plan as mentioned in the shared article below.
https://support.freshdesk.com/en/support/solutions/articles/50000003753
If you wish to remove the modified/created date inside an article, as shown in the screenshot below, you can remove the following code.
<p>{{ article | solution_author_info: 'article-detail' }}</p>
To remove the code, please navigate to admin > portal > customize > Edit theme > pages > solutions home > Article view
If you wish to remove the modified/created data inside a folder as well, as shown below, then you should delete the code below.
{{ entity | solution_author_info: 'article-list' }}
To remove the code, please navigate to admin > portal > customize > Edit theme > pages > solutions home > Folder view
Please clone the current theme and proceed with the necessary modifications. It is recommended to preview the changes prior to saving and publishing.
I hope this helps. Feel free to drop a message here for any queries.
Thank you,
Sujitha.
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