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With the launch of major incident in Fresh Service and the term already having a meaning in healthcare and presumably other blue light organisations and councils, I am interested to know how you are planning on using this feature, if at all?  

I thought perhaps we could just rename it in our instance, to “Significant Incident” or something similar, but Fresh Service SD have advised this isn’t possible.

I am keen to use MIM in Fresh, as its a feature that I have been after for a long while and I know we could just call it whatever we like in our dept and leave it as MIM in Fresh, however if anyone in IT forgets and mentions a major incident and the execs aren’t aware, this would probably not go down very well.

Thanks Lynne

 

With the launch of major incident in Fresh Service and the term already having a meaning in healthcare and presumably other blue light organisations and councils, I am interested to know how you are planning on using this feature, if at all?  

I thought perhaps we could just rename it in our instance, to “Significant Incident” or something similar, but Fresh Service SD have advised this isn’t possible.

I am keen to use MIM in Fresh, as its a feature that I have been after for a long while and I know we could just call it whatever we like in our dept and leave it as MIM in Fresh, however if anyone in IT forgets and mentions a major incident and the execs aren’t aware, this would probably not go down very well.

Thanks Lynne

 

That should be possible using Pirate language. You should be able to rename it.

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