Hello, there is a button which Agents can click on to start a collaboration with others via Teams. Doing this will start a new ‘conversation’ in a channel in Teams
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Anyway, we were looking to set up Workflow Automator so anytime a Major Incident ticket is raised, a ‘conversation’ will be created automatically to one specific channel in a Teams (will stay the same).
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Is there a way to accomplish this by any chance?