I would like to add extra information to the “Report an Issue” section of the portal. Like category and have a drop down with the categories that are added. Is this possible?
Page 1 / 1
Yes, you may add multiple fields or drop down via field manager.
Yes, you may add multiple fields or drop down via field manager.
The field manager appears to only be for the agent side of making a ticket. I cannot see anything that puts it in the portal?
I am an idiot. You have to select “Allow requester to edit” for them to see it
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.