Question

Adding views in self service Portal

  • 12 January 2023
  • 3 replies
  • 68 views

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Hi All,

Is it possible to customize the tickets view on Self Service Portal ?

I need to add specific views for Incidents et Service Request with specific filter.

Thanks

Issam


3 replies

Userlevel 5
Badge +5

Hi @Issam.ben.khelifa

You can use Business rules for forms to achieve the Customizations on Ticket forms:

https://support.freshservice.com/en/support/solutions/articles/50000002728-create-no-code-dynamic-forms-with-business-rules 

 

Hope this helps!

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Hi @Ammar KB,

 

Thanks for your reply.

By Tickets view I mean the following from requester portal :

 

Regards,

Issam

Userlevel 5
Badge +5

Thanks for elaborating @Issam.ben.khelifa 

 

But I don’t believe this is possible currently to add different filter views in Support Portal. Apologies for not being of much help here.

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