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Adding views in self service Portal

Issam.ben.khelifa
Apprentice
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Hi All,

Is it possible to customize the tickets view on Self Service Portal ?

I need to add specific views for Incidents et Service Request with specific filter.

Thanks

Issam

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    3 replies

    A
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    • Ammar KB
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    • January 13, 2023

    Hi @Issam.ben.khelifa

    You can use Business rules for forms to achieve the Customizations on Ticket forms:

    https://support.freshservice.com/en/support/solutions/articles/50000002728-create-no-code-dynamic-forms-with-business-rules 

     

    Hope this helps!

    Amy | Freshservice Support
    Issam.ben.khelifa
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    Issam.ben.khelifa
    Apprentice
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    Hi @Ammar KB,

     

    Thanks for your reply.

    By Tickets view I mean the following from requester portal :

     

    Regards,

    Issam

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    • January 16, 2023

    Thanks for elaborating @Issam.ben.khelifa 

     

    But I don’t believe this is possible currently to add different filter views in Support Portal. Apologies for not being of much help here.

    Amy | Freshservice Support

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